Privacy protection

We reserve the right to modify this page at any time. Please consult it regularly so that you are aware of any changes.

Last update: 03/12/2021

1. Identity of data processing manager

Personal data is collected by LOXAM as identified in the legal notice.

2. Processing of your personal data

Our site does not ask visitors to register by name and does not ask for a nominative registration just to consult its pages.

However, in certain cases (contact form, request for contact details), you may be invited to leave personal data (name, telephone number, postal address, email, etc.).

We collect the following categories of Personal Data from users of our different websites to improve the use of our sites and to manage the services we provide. This information includes:

IP address and type of device used;dates, times and places of connection to our websites;identification data (reCaptcha); and browser settings.

We do not collect any sensitive data, i.e. no data relating to your racial or ethnic origins, your political, philosophical or religious opinions, trade union membership, or any information relative to your health or your sex life.

Moreover, when you consult our website and use our services, we may collect and process data relative to your browsing (particularly cookies and the pages you have looked at), and your device (type of browser used, model and version of your operating system, screen resolution, presence of certain plug-ins, etc.). This data will be used firstly to adapt our content and services to your needs and secondly for our service use statistics to make them more pertinent. They may also be used to identify the companies that are interested in our products and to propose advertising offers on and off our site in relation to your centres of interest and, possibly, your location.


We mainly collect your data when:

  • You use our contact form,
  • You visit our site.

To what end?

We use your personal data to:

  • To allow our contacts to request and obtain information about LOXAM, our equipment and materials, and our services*;
  • To prepare and submit contract bids, and to take part in calls for bids;
  • To monitor the business and contractual relationship with our customers (order, quotation, invoice, provision of equipment, technical assistance, managing potential technical disputes...)*;
  • To ask our contacts or prospects to take part in events organised by LOXAM as part of fairs, seminars or professional events*;
  • To establish calls for bids and to monitor the business and contractual relationship with suppliers, Data Processors and service providers*;
  • To fulfil our contract obligations;
  • To conduct customer satisfaction surveys*;
  • To carry out activities to promote our services with existing customers or prospects*;
  • To conduct quality audits*;
  • To manage speculative applications or applications sent in response to offers*;
  • To guarantee the material security of our facilities (including a facility visitor record; and video surveillance records) and the electronic security of our systems, websites (including username records and access information)*;
  • To improve our websites, products and services (to identify problems with our websites, products and services; to provide improvements to our websites, products and services; and to create new websites, products and services)*;
  • For accounting and financial management (finance, audit, accounting)*;
  • Legal procedures (establishment, exercise or defence of legal claims)*;
  • Analyses or market studies conducted by third parties and analyses of online and offline media (which we can carry out ourselves or through other companies)*; and
  • To comply with legal obligations.


Due to the international nature of our company, we might transfer your Personal Data to LOXAM group entities or third parties located overseas for the purposes outlined in this Policy in article 5. We will ensure that your Personal Data is retained and transferred securely. As a result, when we transfer Personal Data outside the European Economic Area or EEA (including member states of the European Union, plus Norway, Iceland and Liechtenstein), these transfers will only be made (i) to countries which have received an adequacy decision from the European Committee or (ii) appropriate guarantees.If you have any queries regarding the international transfers of Personal Data, you can contact us based on the arrangements

  • Contact you in response to a request from you;
  • Send you the details of one of our sales points;
  • Allow us to establish statistics and visitor and use numbers of the sections and content of our site and services, mainly in order to adapt them according to your browsing.

  • Cookies

    To find out what the cookies on our site are used for, your rights and how you can block them, see the Cookie Information page.


    The following receive the data:

    • LOXAM and any subcontractors,
    • 256 rue Nicolas Coatanlem, 56850 CAUDAN, FRANCE

    On this site, we propose certain functions (audience measurement tool) and use subcontractors in conditions that involve data transfer outside the European Union, to the United States. Companies have signed up to the Privacy Shield protocol.

    Conservation period

    Your contact data is kept for 13 months.

    Your data relative to a request for contact details from one of our sales points is not kept.

    3. Your rights

    In compliance with the French data protection law of January 6th, 1978 modified, you have the right to access, rectify, delete, oppose or limit the processing of your data and withdraw your consent.

    You can also give our company directives regarding the use of your data after your death.

    You can exercise these rights:

    With LOXAM using the contact details mentioned in the legal notice.

    You also have the right to make a claim against us to the supervisory authority.